Customer Testimonials

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DealerRater Jun 17, 2024

It's as easy as this: Jaquelyn Shraibati -Consultant, For the best experience when you want/need a new car, YOU MUST BUY YOUR NEXT CAR from her! She has great listening and people skills!You won't regret it! She clearly takes the stress out of the process. She determines what your wants and needs are through a consultative question and and answer process and then presents to you all of your options! You get to be the salesperson from there! No high pressure sales! I believe she is truly a diamond in the ruff at this business! What ...

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DealerRater Jun 16, 2024

ask for her you won't regret it!! I can't say enough about the Finance Manager, Fidel, other than totally awesome! He doesn't stop shopping for int. rates until you are happy! I can't leave out Drew, Sales Mgr. Great Captain of the team! He has great people skills and you can tell his employees love him! I actually had a lot of fun buying the car as they all had great personalities and took the stress out of getting you in the driver's seat of a new car! Thank you team Nissan of T Oaks! ...

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DealerRater Oct 4, 2023

He ido a muchos consecionarios de autos,pero Nissan de thousand oaks, es el mejor, su servicio y su personal son muy amables y sobretodo la rapidez con que arreglaron mi auto,muchas gracias Nissan de thousand oaks

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DealerRater Jun 25, 2022

I've been buying and servicing cars from Steve Lapin and his teams for almost 30 years. I can't speak high enough as to his integrity, transparency, sense of humor, and management of his business. As a family-held business, hands down, I recommend Nissan of Thousand Oaks (and INFINITI of Thousand Oaks) for all your automotive needs: sales, service, parts . . . Great place. Great people.

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DealerRater Aug 27, 2012

I just moved to Westlake Village from South Carolina and was in need of a car. Since I was a first time car buyer I was a little worried and inexperienced with the process but my sister recommended I look at a Nissan because they were reliable cars with great ratings. I began the car buying process while still in South Carolina and dealt with Jeff Halverson as my liaison. He was very patient and professional with me, especially at a distance of 3000 miles. He made everything very easy and stress free, which was great for my first time. When ...

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DealerRater Aug 17, 2012

I particularly want to commend the salesman who facilitated my purchase of a certified pre-owned Altima--Jeff Halverson. I am 80 years old, and I find that often sales people treat elderly customers differently from younger ones, being either condescending or impatient. From the start Jeff was respectful, answered all my questions thoroughly and to my satisfaction, and was altogether a pleasure to work with. He rightly emphasized the quality of the service department, sensing that it is important to me to know that my car will be properly cared for after I purchased it. I was impressed with the overall professionalism ...

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DealerRater Jul 20, 2012

I have been coming to thousand oaks Nissan for the entire 8 yrs that i have had my car. I love knowing that I can always depend on Julie to get the job identifed and fixed. Her team of mechanics are amazing. They never cut corners and always make me feel safe as I drive away. It's an added benefit when you have to wait to be in such a amazing comfortable lounge. I always seem to meet someone friendly. Then when your ready to leave you are greeted kindly by there cashier Alan he always has a smile and ...

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DealerRater Jul 11, 2012

This team did a fantastic job of helping me trade in my 2012 Altima on a new 2012 Nissan Frontier Crew Cab. I did not expect to be able to trade in my Altima because it was so new; but Jeff Halvorson called me and asked me to come in to see if they could help me get a new truck. At the least, I expected to get a king cab and am overjoyed to have a crew cab. The Altima is a beautiful car, however, I am used to driving trucks and the Altima just did not fit me. It is ...

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DealerRater Jul 5, 2012

Julie and her team at this dealership consistently take care of all of my Nissan Cube and previous Murano car needs. Because of Julie I return to this dealership for all my car svc needs and purchased my current Nissan Cube (which I love! Thanks Terri for your wonderful sales svc when I bought this car!). I don't want to have to worry about my service needs after my inital new car purchases. Thanks Julie for all your terrific customer svc care you've given me along w/ your technicians and shuttle drivers. You all rock!

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DealerRater May 14, 2012

My first time to this dealership which is very far from where I live (Santa Monica Nissan closed), but I will return. Julie Spickerman terrifc---a big asset to this dealership!! Sherwin F. Biesman

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DealerRater Mar 11, 2012

Finally I had car car set up for my first time buyer daughter at Universal City Nissan because it was probably the lesser of all evils. After having bougt a few cars in my life I did not want her going through the stereotypical games and salespeople I always got. She took one last look around the day before and was determined that she found the car dealership that was unlike any other we had gone and in particular this Jean she swears is an exception to the rule. Skeptical but I let her go on her own while not ...

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DealerRater Feb 28, 2012

I just want to say this was the most pleasant buying experience I have ever had. Robert Schumacher made the whole buying process smooth, without any stress, and especially without the typical sleaziness other salespeople pull. He really went out of his way to make the deal happen and I'm proud to say he has a customer for life.

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DealerRater Dec 8, 2011

Julie was amazing and so very helpful. This is the second auto she has helped us with and every visit always goes smoothly. It is a pleasure to work with her

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DealerRater Nov 5, 2011

My experience at Nissan of Thousand Oaks was by far, the most pleasant experience I have ever had purchasing a vehicle. The sales team was professional and friendly. The deal was presented in a straight forward manner, without the game playing I have experienced at other dealers in the past. Overall, The process was quick and easy. I would strongly advise anyone to vist Nissan of Thousand Oaks before making their final decision on a vehicle. The staff was wonderful and I love my car!!!!!!

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DealerRater Nov 2, 2011

Everytime I visit this dealership it reinforces my feeling that they truly care about their customers. I have purchased six vehicles from this group. From my first service experience with Julie Spickerman it was clear that she really cared about me as a person and had an amazing grasp of every aspect of the car business. Julie is the reason I started and remains the reason for my long, positive relationship with this dealership. The last four vehicles I bought were from from Teri Sipotz. She has become like family. She always keeps tabs with me and my family. We ...

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DealerRater Sep 4, 2011

The dealership went the extra mile so therefore I had no problem driving the extra miles to work the deal!! Other dealerships should work this way. Perhaps they would close more sales!! Paul Reyes was great to work with and he made this process very easy and effortless.

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DealerRater Sep 3, 2011

My wife and I were looking to purchase a Nissan Versa and we contacted Thousand Oaks Nissan via the Internet. We received a cordial reply from Paul Reyes, who asked about the specifics we were looking for and got back to us the next day with a reasonable quote. Two days later we were sitting in Paul's office after a successful test drive, putting the finishing touches on our purchase. I would rate the overall experience as "Good" and working with Paul Reyes "Great." He is friendly, informed, professional, and very flexible. We never felt ...

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DealerRater Aug 31, 2011

Despite receiving comparable offers on the vehicle of my choice, I chose to go with Nissan of Thousand Oaks. This was because of Paul Reyes, the dealer's Internet Sales Manager, who absolutely impressed me with being an extraordinary professional. I appreciate the fact that Paul took the time to respond to my every question through a very lengthy communication process. There was no monkeying around, just straight forward numbers with no fluff. In addition to being genuine and upfront with all the financial information, he had a team of sales associates (working behind the scenes) on getting me the ...

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DealerRater Mar 27, 2011

My wife and I went to Nissan of Thousand Oaks in early March 2011 looking to get a pre-owned vehicle. I brought a co-signer as well as our SUV as a trade in. From the moment we walked on the lot, our salesman Doug was extremely helpful and generous with his time. We were there for quite some time but he always had a smile on his face and made sure we were comfortable,(even posing for pictures in front of our new vehicle!) We felt Doug got us the BEST deal possible. Our new truck is such an asset to ...

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DealerRater Mar 24, 2011

To whom it may concern, I had a very nice experience purchasing my new vehicle through Nissan of Thousand Oaks. The sales associate who worked with me, Josh Mathis, performed with the utmost professionalism and enthusiasm. Josh Mathis made the entire car buying process an easy one and a fun one as well! Thank you, Josh, and the entire staff at Nissan of Thousand Oaks for going beyond my expectations. I will highly recommend this dealership, and Josh Mathis in particular, to anyone who is shopping for a new or used vehicle. Best Regards, Jason Kane

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DealerRater Mar 15, 2011

Very friendly environment,I will recommend my friends this dealer.Cant say much about the price, and it was my first can purchase on my own.VERY GOOD PEOPLE VERY NICE AND FRIENDLY.i HAD VERY GOOD EXPERIENCE, I'M HAPPY WITH MY NEW USED CAR. i LOVE IT TO DRIVE EVERYWHERE.

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DealerRater Mar 15, 2011

Every time I go to Nissan of Thousand Oaks I am alway treated with the utmost courteousy and the work is always exceptional. Julie and Terri are the greatest to work with. They keep me informed as to the problem found (if any) and when I should expect to have my can back. Terri is a knowledgable sales person and very caring. I always feel comfortable when I go there. Harold Savin

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DealerRater Mar 14, 2011

Terry the sales woman in Internet sales worked on putting together an excellent deal for my son, good price, and excellent financing.... This is second purchase from Terry, who has always gone the extra mile,, Thank you so much Terry! Sandy, Kelly and Patrick

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DealerRater Mar 11, 2011

I had to trade in my 370Z which was hard enough but with Teri's help it was as painless as could be. I appreciate good follow through and service both of which T.O Nissan has shown it can deliver. I will be back for many cars in the future. Thanks, Allen Eichner

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DealerRater Feb 26, 2011

On this week, I have bought two new cars 2011, one Quest and one Versa and it was a pleasure to buy in Nissan of Thousand Oaks; it was a wonderful experience here in California, US. Mazie is an excellent Sales Consultant, she gave me all information that I need about the cars, she is very kind and efficient in her work. She made me feel like an important person, she gave to me excellent quality of service. I highly recommend to buy cars Nissan of Thousand Oaks.

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DealerRater Feb 25, 2011

02/24/11 I have been and always deal with John Mirth in Service. He provides excellent customer service and pays great attention to the details. He over-sees all of the service departments work and the quality of the departments work is superior. Having dealt w/ John since I have leased 2 vehicles from Nissan of Thousand Oaks, I would not go anywhere else from an oil change to a major service repair. For the past 30 months of my service history w/ the dealership,the quality of their work is tops in their field. Other car dealers service departments could take lessons from the ...

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DealerRater Feb 22, 2011

Mazie Daglis was a First class professional & thoroughly experienced sales professional. she made a potentially stressful experience easy and stress free. she will have repeat business with me and get recommendations. Pilippe Naveau worked hard for me with the bank to get me the best possible finance deal with the bank and for that this dealership is Grade A Travis m Aggas

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DealerRater Feb 20, 2011

We originally stopped by after visiting a nearby dealership. When we arrived Mazie greeted us with a warm smile and friendly attitude. We were immediately disarmed of any apprehension and anxiety that stems from buying a new vehicle. We found a vehicle that we liked but were not prepared at that moment to move forward (we were still in the process of selling our vehicle through a private transaction). One week later we were ready and remembered how sincerely helpful Mazie was at Thousand Oaks Nissan so we did not hesitate to make the more than 30 minute drive back even ...

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DealerRater Feb 20, 2011

I have a great experience in Nissan of Thousand Oaks they give me an excelent service. Mazie Daglis showed me all information about the car that I want to buy, she always be so nice and take the time to show me everithyn funtionality of the Car, and also everiting regarding the credits the Finance Director David Rozar explian me all detail information and I have been feel confortable. I would recomend everyone to buy a car in NISSAN THOUSAND OAKS.

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DealerRater Feb 16, 2011

Julie Spickerman is the best service person that I have ever dealt with at an auto dealer. She is up-front, honest and very knowledgeable. I always feel that I understand what needs to be done and why. I have a 2004 Maxima and am getting close to wanting to buy a new car. While I am interested in other models, I may simply stay with a Nissan so I can continue to deal with Julie.

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DealerRater Feb 4, 2011

Julie is the person you want to deal with here. The biggest thing I look for is honesty and knowledge. She tells you the truth and what you really need to do. Great customer service and knows how to treat customers!! Goes above and beyond her call of duty to make sure everything is taken care of.

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DealerRater Jan 31, 2011

Amazing staff!! The best ever!!! Julie and Terry are the hardest working women in the business. My experience with them has always been a pleasure. They are thoughtful, proffesional and always looking out for their customers. I have referred many people to them, who have also been extremely satisfied. I will always be a loyal customer.

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DealerRater Jan 30, 2011

Julie always surprises me about her knowledge of the mechanics of my Z, and she has always done her very best to see that I get the servicing that is needed, and no more (unlike some of my previous dealers that always found ways to jack up the bills one way or another). She's the Best!

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DealerRater Jan 30, 2011

Talking the car in for serivce at TO Nissan and having Julie to help us makes this an easy experience. When Julie advises us what work needs to be done - you can trust her that it is necessary and not just soemthing being done for the hell of it.

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DealerRater Jan 26, 2011

Julie Spickerman is great and why we drive from Santa Barbara to T/O for our service. Julie makes the service experience as she confirms by email. When our Titan had noise in the drive train and three other dealers couldn't find the problem. Julie asked the obvious when do hear the noise and what are you doing? Our answer "under 5-mph and with our travel trailer". Julie said bring the rig down and we will find it, they found the problem the same day. Julie was the only service advisor to tackle our complete problem, thank ...

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DealerRater Jan 26, 2011

Bought my 2009 Versa from Teri Sipotz, who was just wonderful! Very easy purchase, nice people all the way up. Have had every single service done at the dealership, which is a first for me. I can't say enough about Julie Spickerman! She's friendly, honest, (and a bit outrageous.) I trust her to tell me exactly what I need done, and more importantly, what I don't. I gotta tell you, my experience at Nissan of Thousand Oaks has been top notch. I'll continue to have my little Versa serviced there as long as Julie will have me.

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DealerRater Jan 26, 2011

I purchased two new vehicles from this dealer so that says something. A also have both cars serviced there regularly. The service that Julie provides is complete, she is a real professional. At times when the problem is not simple she walks us through the problem and explains the how and whys and always tries to get us the best price.

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DealerRater Jan 26, 2011

Although I would not buy from this dealership again, as long as I can deal directly with Julie Spickerman I will continue to maintain my vehicle at this service department. I had a bad purchase experience there. Essentially I was lied to and hassled when I asked for the things they promised to actually be done. Julie seems to care about her customers and goes that extra mile. I believe when she tells me something needs to be done that it does need to be done, and that it costs what she says it costs, and is she says it ...

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DealerRater Jan 25, 2011

Julie always takes great care of my truck. She is very responsive to my questions via e-mail and phone regarding regular maintenance issues as well as emargencies. I have been taking my truck to Nissan for maintenance at this dealership for several years and have recommended it to my family members and friends, who have also become satisfied customers. I also LOVE the new rewards program.

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DealerRater Jan 25, 2011

I purchased my car from this dealership and have continued to go there for service, primarily because of Julie Spickerman. Julie has gone "above and beyond" for me on a number of occasions and is particularly sensitive to the fact that I don't have a lot of time. While service and parts prices are high at all dealers, I continue to come here because of the excellent customer service I get from Julie.

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DealerRater Jan 25, 2011

I purchased my car from this dealer and had a really great experience with purchasing it, it was smooth, and easy.. Normally I do not take may cars to the dealers for maintenence as I always feel they charge too much, but this car had the newer transmission style, so I decided to take it here to be sure it was getting correctly maintained. I have had no issues with my experiences there. I am able to email to make appoinments, and Julie has been fantastic. She always goes the extra mile to make sure I am getting everything I ...

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DealerRater Jan 25, 2011

I love Julie in the service department. I tell her what my car is doing or a sound it's making and she already knows what is wrong with my car before it even gets to the service department. She is great!! I will buy another Nissan just to stay with her. I trust her 100% Cheryl S.

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DealerRater Jan 25, 2011

Julie Spickerman has been my Service Mgr for about 10 years. She's thorough, returns my e-mails in a timely fashion and very accurate when providing price quotes on my repairs. She knows I'm a single parent so when I have more than one thing that needs repair, she helps me prioritize those repairs based on safety. She is terrific and knows her stuff! I always tell her bosses to keep her happy, because if she's gone, I'm gone!

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DealerRater Jan 25, 2011

Julie is an excellent reason to use this service department, and is a huge part of why I will buy another Nissan. She makes the service experience as painless as possible, and I always know that I can trust whatever she says the car needs. When my car was experiencing antenna problems, Julie was ready to take the antenna off her own car to make sure I got one. Service advisers like that are hard to find.

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DealerRater Jan 25, 2011

These folks get me on an express basis and do excellent work. I have never had a single complant about their performance. The young lady in the corner office in the service entrance, julie Spickerman is like a watch commander directing the bay work.

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DealerRater Jan 25, 2011

This is the first dealership I've regularly taken my car to for service (didn't foist the chore off on my husband.) It's due to Julie in Service. She makes it so quick, easy, and is so customer-service oriented. In one instance, the computer in my car blew while I was out of town, and Julie really went the extra mile to assist in getting the car up and working so I could get it back to town and then provided a loaner until the situation was resolved. If more dealerships had people like Julie working there, women ...

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DealerRater Jan 24, 2011

My mom and I both own Nissan's and always take our vehicles into the Thousand Oaks location for service (even though there is a closer Nissan dealership to where I live). The reason for this is the SUPERIOR service that we receive from John Murth. He is always extremely knowledgeable, courteous and friendly and he makes sure that our vehicles are taken care of properly. Even though he is always busy, he makes sure to take the time to help us and answer any of our questions. It is a pleasure to do business with him and the rest ...

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DealerRater Jan 21, 2011

Nissan of Thousand Oaks has the best service department I have found in the area, and I am willing to drive 30 miles out of my way just because of the personal attention and excellent service that I receive there. The entire service department is extremely capable, especially Julie Spickerman, the assistant service manager. Julie cuts out the B.S. and will help you identify what you actually need and tell you what you don’t need or what you can wait to do later. Julie earned my trust when she showed me greasy broken parts in her office so I ...

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DealerRater Sep 9, 2008

I had called the dealership in an attempt to negotiate a price on a brand new Murano. The salesman was very helpful but in the end he couldn't give me the price I wanted. About fifteen minutes later, though, he called back and said not only was he going to match the price I wanted, he was going to beat it; the car in question was on ad that day for less than my requested price and he didn't realize it. I went down there that night and made the deal. I was pretty confident that I had ...

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